1. Introduction

At Lionsgate Marine Agencies Sdn. Bhd., we prioritize your privacy. This privacy policy outlines how we collect, use, disclose, and protect your personal information when you interact with our services and website. By using our services, you consent to the practices described in this policy.

2. Information We Collect for Maritime Services

2.1 Personal Information

• Contact Information: Name, email address, phone number, mailing address.

• Business Information: Company name, job title, and any other relevant details.

• Shipping Information: Details related to shipments, including cargo specifics and delivery addresses.

2.2 Non-Personal Information

• Usage Data: Information about how you use our website, including your IP address, browser type, pages visited, and the time and date of your visits.

• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience. You can manage cookie preferences through your browser settings.

3. How We Use Your Data for Ship Management & Cargo Operations

We may use your information for the following purposes:

• Service Delivery: To provide and manage our services, including processing bookings and payments.

• Communication: To contact you regarding your inquiries, bookings, and customer support.

• Marketing: To send promotional materials and updates about our services (you may opt out at any time).

• Improvement: To analyze usage trends and improve our website and services.

• Compliance: To comply with legal obligations and protect our rights.

4. Disclosure of Your Information

We may share your personal information with certain third parties for the purposes described in this policy. The categories below explain with whom we share information and why:

Service providers and business partners. We engage third-party service providers who support our operations – for example, payment processors, IT and hosting providers, maintenance and technical contractors, accounting firms, and providers of business applications. These parties process personal information on our behalf to deliver our services. We require these providers to protect your information and only process it in accordance with our instructions and contractual safeguards.

Legal and regulatory authorities. We may disclose personal information when required to do so by law, regulation, court order, or other legal process, or where disclosure is necessary to protect our rights, property, or the safety of our staff, users, or the public. This includes cooperating with law enforcement or responding to requests from maritime or customs authorities where necessary for vessel operations and compliance.

Affiliates and group companies. Where necessary for business operations, administration, or consolidated service delivery, we may share information with our affiliates or other companies within our corporate group. Such transfers are limited to what is necessary for the stated purposes and subject to appropriate safeguards.

With your consent. Where you have given explicit consent, we may share your personal information for the purposes you have agreed to. You can withdraw consent at any time, though withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

International transfers. Some third parties we work with may be located in jurisdictions outside Malaysia with different data protection laws. Where we transfer personal data internationally, we will take steps to ensure appropriate safeguards are in place to protect your information (for example, contractual protections or other measures recognized under applicable law).

If you have questions about who your information may be shared with in a particular case, or would like a copy of the categories of recipients we use, contact us using the details below.

5. Data Security

We implement robust security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, access controls, and secure storage practices. However, please be aware that no security measures are entirely foolproof, and we cannot guarantee complete security.

6. Your Rights

You have several rights concerning the personal information we hold about you. Where applicable under local law, these rights include the following:

Access. You have the right to request confirmation of whether we are processing your personal information and to obtain a copy of the personal data we hold about you. This allows you to verify the lawfulness of our processing activities and understand what categories of information we maintain.

Correction. If you believe any personal information we hold about you is inaccurate or incomplete, you may request that we correct or update it. We will take reasonable steps to verify and amend the information as appropriate so that our records remain accurate and current.

Deletion. In certain circumstances, you may request that we delete your personal information, for example, where the information is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and there is no other legal basis for processing. Please note there are exceptions to deletion (for example, where retention is necessary to comply with a legal obligation, resolve disputes, or enforce our agreements).

Objection. You may have the right to object to our processing of your personal information in specific situations, such as where we process your data for direct marketing, or where processing is based on our legitimate interests and you believe your rights and freedoms override those interests. When an objection is received, we will assess it and, where required by law, cease processing while we investigate.

Data portability. Where technically feasible and where the legal conditions are met, you may request a copy of the personal data you have provided to us in a structured, commonly used and machine-readable format, and you may request that we transmit that data to another organization if this is technically possible.

To exercise any of these rights, please contact us using the details below and include sufficient information to identify yourself and the nature of your request. We may need to verify your identity before responding. We will respond to your request in accordance with applicable law and will generally aim to do so within a reasonable timeframe (typically within 30 days). If we are unable to comply with your request in full, we will explain the reasons and any available remedies.

7. Retention of Your Information

Another thing about our privacy policy is that we will retain your personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, to resolve disputes, and to enforce our agreements.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

9. Links to Other Websites

Our website may contain links to third-party websites. We do not control these sites and are not responsible for their privacy practices. We encourage you to read the privacy policy of any third-party sites you visit.

10. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us at
operations@lionsgatemarine.com or feel free to drop a call at (+60) 11 6453 7573.